We value your time and appreciate when you respect ours as well. In order to ensure the highest quality of service for all of our guests, our salon and spa company has a 48 hour cancellation policy. Please see details below*.
1st Cancellation/No Show
We get it. Things happen, and we know your ESCAPE time is important to you. However, we do require a credit card before reserving your next appointment.
2nd Cancellation/No Show
Thank you for understanding that last minute cancellations/no shows directly impact our service specialists' income and ability to serve other guests. It is our policy to charge 50% of reservations cancelled in less than 48 hours.
3rd Cancellation/No Show
We value our service specialists' time. A third cancellation within 48 hours incurs a 50% charge of scheduled service. Additionally, a deposit of 50% for the next scheduled service is required prior to securing the reservation. The remaining 50% will be charged if that reservation is also cancelled outside of our policy timeline. We reserve the right to refuse future online reservations.
*We reserve the right to apply credits or loyalty points to reservation cancellations that do not adhere to our policies.
Salon and Spa Policies
Please allow 48 hours for cancellations.
A credit card may be required to reserve services.
Children are valuable guests. We ask that children visit ONLY as guests for their safety and comfort, as well as the comfort of all our guests. If they are not receiving a service, kindly make arrangements for their care.
Please silence all cell phones, pagers, and portable electronics.
Emidio Vincenzo ESCAPE is not responsible for any loss or damage to personal belongings.
A $25 service fee is charged for all returned checks.
Gift cards are not redeemable for cash. Gift Cards expire 5 years from date of purchase. Treat a gift as cash. Gift cards are not replaceable except when required by law. Non-reloadable.
There is no bigger compliment than a personal referral from a satisfied guest. It is our guests that make the difference in making our salon and spa successful.
Our program rewards every guest who refers a new guest to the salon with 2500 Loyalty Points. Accumulated Loyalty Points can be used towards any service or product. The more a guest refers, the more he/she earns!
Please contact us for any questions regarding this exciting program. Tell a friend!