Frequently Asked Questions
Q: What safety precautions are you taking to mitigate the spread of COVID-19?
A: At this time:
Due to COVID-19, please kindly mask if you:
-have any COVID- like symptoms
-are living with anyone symptomatic or exposed to COVID-19
As always, please be kind.
Please notify our team if you prefer we mask during your visit.
Thank you!
Stations are at least 6 feet apart to accommodate safe distancing.
Every service provider’s work area is fully sanitized between every guest.
Whenever possible, disposable tools will be used to perform services.
We are paperless at this time: Payment will be by credit card, debit card or gift card.
Please read below for specific appointment guidelines:
*If you are symptomatic, please reschedule.
*If you or someone in your household is awaiting COVID test results or quarantining, please reschedule.
*If, at any time during your appointment you begin to feel unwell, please notify us immediately.
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Q: Are you currently open for all service offerings?
A: We are open for services in all of our departments.
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Q: Do you take walk-in or call-in appointments?
A: Our talented service providers are typically committed to guests weeks in advance. We try to accommodate walk-in or call-in appointments as often as we can, but the best way to secure an appointment is to reserve in advance.
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Q: Are you taking new guests?
A: We love new guests! Referrals are the best compliment our service providers can receive, and we love sharing our passion and commitment with guests who are new to the Escapee family.
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Q: Can I bring my child to my appointments?
A: We ask that children visit ONLY as guests for their safety and comfort, as well as the comfort of all our guests. If they are not receiving a service, kindly make arrangements for their care.
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Q: Am I allowed to bring my animals to the salon or spa for my appointments?
A: No. Please see: MD Board of Cosmetology regulations [09.22.02.03] The following activities are prohibited in any full service or limited practice salon or in regard to any salon-sponsored services: "the presence of a dog, cat, bird or any kind of animal on the salon premises with the exception of guide dogs for the blind," and they must show a registration card.
Emotional Support Animals (ESA's) are not allowed access at this time.
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Q: Do you offer gift cards?
A: Yes! An Emidio Vincenzo Escape gift card is a great way to give the gift of self care. Call, stop in or click on any of the Purchase a Gift Card links in our website.
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Q: What forms of payment do you accept?
A: At this time, we are accepting VISA, MasterCard, American Express and Discover credit cards for contactless forms of payment. We are accepting exact change only for cash payments at this time.
We are happy to answer any other questions you may have. Please call or email us.